Help

Order Status

1. Has My Order Shipped?
   For order tracking, status updates, or to find out if your order has been shipped, please email our tracking department tracking@bbaeinc.com for this information. Backordered items are products our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
2. How Do I Track my Order Status?
   For order tracking, status updates, or to find out if your order has been shipped, please email our tracking department tracking@bbaeinc.com for this information.
3. Can I Change Quantities or Cancel an Item in My Order?
   Log in to your account, then click “Change quantities / cancel orders” to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
4. I Think I Received the Wrong Product
   If you feel that you have received the wrong product, please email our tracking department tracking@bbaeinc.com.
   You should receive shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. If you do not receive this information, please contact customer service for assistance Monday through Friday 9 AM – 7 PM (EST) at 800-647-7883.
5. My Order Never Arrived/An Item is Missing
   If you feel that you are missing an item or product from your order, please email our tracking department tracking@bbaeinc.com
   You should receive shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. If you do not receive this information, please contact customer service for assistance Monday through Friday 9 AM – 7 PM (EST) at 800-647-7883.

My Account

1. How Do I Create an Account?
   Click the My Account link at the top right-hand side of this page.
   Click the person icon & select Create An Account to Continue.
   Enter your email address, password, name, address then Create Account.
   Follow the prompts to set up and verify your account.
2. How Do I Edit My Account Information?
   You can update billing or shipping information by clicking Person Icon and logging in to your existing account. If you forget your login information, use the & Forgot? link to get an email.
3. I Forgot My Password
   If you forget your login information, use the & Forgot? link to get an email.
4. Privacy Policy
   Your information is never sold to any other company and is kept confidential. To read our detailed policies on collection of personal data and information, please review our Privacy Policy.

Shipping

1. International Shipping
   If your country is not listed in the dropdown menu of available options when entering Shipping address details, unfortunately we cannot ship to your country at this time. Click the My Account link at the top right-hand side of this page to create your account and enter your shipping address.
2. Shipping Costs and Payment Options
   During the checkout process you may choose any of our current payment options to place your order. Please note that we will not ship your order until we receive payment from you. Shipping is automatically calculated prior to submitting your payment information. You will be offered shipping method choices and their prices at checkout before completing your purchase. Your credit card will be charged when your order is placed.
3. Shipping Policy
   To read our detailed policies on shipping and deliveries, please review our Shipping Policy.

Returns Pricing and Billing

1. Do I Have to Pay Sales Tax?
   You will have to pay tax if you are located in a state that we are required to collect tax.
2. I Have a Question About My Charges
   Please contact customer service for assistance Monday through Friday 9 AM – 7 PM (EST) at 800-647-7883.
3. Request a Copy of Receipt or Invoice
   You can print a copy of your receipt or invoice by logging into your account using the My Account link at the top right-hand side of this page.
4. How Long Does it take to Credit My Account?
   Account credits usually take 7-10 business days from the time we receive your item(s).
5. Return Policy
   To read our detailed policies on refunds and product returns, please review our Product Return Policy.

Guarantees & Financing

1. Low Price Guarantee
   It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low and save you money!
2. 0% Financing
   To read more on special no interest financing, please review Best Buy Auto In-House Finance Options.
3. Business Financing
   To read more on savings options with business equipment financing, please review Best Buy Business Equipment Financing.

Buyer's Guide

1. How Do I Buy a Gift Certificate?
   You can choose to send a gift certificate via email or send multiple gift certificates all at once from our website: Gift Certificate.
2. How Do I Find My Products?
   Click on a category to browse related products. You may also type a keyword into the Search box to quickly find a specific product. For car lift comparisons, product buying guides, maintenance recommendations, and more on the equipment we offer, please review our Auto Equipment Resources.
3. How Do I Use a Coupon?
   After adding items to your cart, click the “View Cart” link at the top of this site. At the bottom of the shopping cart you will see a box where you may enter your coupon code.