Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics and/or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Best Buy Auto Equipment. The collective work includes works that are licensed to Best Buy Auto Equipment. Copyright 2003, Best Buy Auto Equipment ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Best Buy Auto Equipment or purchasing Best Buy Auto Equipment products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Best Buy Auto Equipment or to purchase Best Buy Auto Equipment products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Best Buy Auto Equipment. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Best Buy Auto Equipment used in the site are trademarks or registered trademarks of Best Buy Auto Equipment

Backorder Disclaimer
Due to the current volatility of container shipping costs and rising steel prices, all products that are out of stock may be subject to a price increase. All charges must be paid in full before products will be allowed to ship. In any case that the price of a product goes up due to increased container shipping costs or steel prices, Best Buy Automotive Equipment is willing to issue a full refund for that product.
Shipping Policy
Items that are Marked as Free Shipping
The free shipping terms and conditions vary according to product and delivery specifics.
Applies to the lower 48 states* on products that do not need to be combined with any other items in order to qualify. However, additional charges would apply for lift gate delivery or a rural shipping address. A Delivery Area Surcharge (DAS) fee may apply for rural and remote locations for all BendPak, Dannmar, MaxJax, QuickJack & Ranger. To check if your zip code applies for a DAS fee Go Here. The customer is exempt of these charges if the product is delivered to a nearby terminal, with the customer being responsible for unloading the purchased product.
The lower 48 states excludes Alaska, Hawaii, US Virgin Islands, and Puerto. For shipments going to these excluded locations, additional freight charges will be applied.

Shipping / Delivery Policy
UPS and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no person is present, unless otherwise requested.

Best Buy Auto Equipment will email the contact person listed on the billing address of each order after the product ships. This email will contain shipping information, including the shipping or trucking company name, phone number and shipment tracking number. Orders requiring freight delivery will have a delivery notice added to the order. The trucking company will call to schedule a delivery time window.

Delivery Timing
Best Buy Auto Equipment does NOT reimburse for lost rental fees for forklift rentals nor do we compensate for missed deliveries or missed delivery appointments. Freight shipments are unique and therefor delivery appointments can be missed, requiring that a delivery appointment be rescheduled. If you require products delivered by a certain date, please call Customer Service to verify product availability and whether the item qualifies for guaranteed shipping dates. All listed shipping times are estimates. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. For orders with deadlines please order well in advance. Best Buy Auto Equipment is not responsible for delayed shipments.

Business deliveries with a loading dock and no need for a delivery appointment are asked to list the receiving party on the shipping address of the order and to contact the trucking company directly to coordinate delivery date and time if needed by the customer. The receiving party is required to meet the truck at the time of delivery to avoid redelivery charges. It’s the responsibility of the receiving party to become informed in order to know when the truck is coming.
For all business deliveries via freight truck, the trucking company will assume your business is open and staffed to receive deliveries Monday through Friday during normal business hours. For business delivery appointments, it is the sole responsibility of the customer to contact the trucking company and arrange a delivery appointment if needed and not already arranged at the time of order.

UPS and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no person is present, unless otherwise requested.
Product Warranty / Warranty Disclaimer
Every product sold by Best Buy Automotive Equipment is brand new, unless otherwise specified, and is sold backed by the full manufacturer's warranty. The product warranty for each manufacturer varies. Some manufacturer warranties may differ by product type (e.g. hand tools, air tools, electric tools, service equipment). We will replace or repair any product sold by us which proves to be defective according to the stated manufacturer's warranty. The consumer is responsible for any shipping costs, both to and from Best Buy Automotive Equipment, which are not covered by the manufacturer's warranty policy. Alternatively, you may return a defective product directly to the manufacturer or to it's authorized repair station for repair or replacement.
PLEASE NOTE: The manufacturer's warranty does not cover any product or part which has been subjected to misuse, abuse, modification, negligence or accident, nor does it cover any product which is used for any purposes other than that for which it is intended as stated in the specific manufacturer's product information literature.
Product Returns
Returns must be made within 30 days of invoice date. You must request a return authorization from our Customer Service department by either calling 1-800-647-7883 or sending an email to us: [email protected].
PLEASE NOTE: Returned merchandise must be in new condition, including all original packaging. We will not issue a credit or refund for any product which is returned to us that has been used or altered, if any parts are missing, or if the packaging is incomplete or ruined.
How To Return Items For Exchange, Credit, or Refund:
At Best Buy Automotive Equipment, we want you to feel comfortable buying from us. We simply request your adherence to the following requirements/procedure:
  1. The returned merchandise must be new, complete and in its original packaging.
  2. You will be charged the total cost of shipping the item to you and the cost of shipping the item back to Best Buy Automotive Equipment. Note: Free shipping items are not exempt from this two-way shipping cost applied to returned items.
  3. Restocking charge will be calculated at 20% of purchased product price for all returned items.
  4. The return must be made within 30 days of invoice date.
  5. Please include a copy of your original invoice with your return.
  6. Please indicate if you would like an exchange, credit or refund.
  7. Securely pack the product and send it with shipping and insurance charges prepaid to the shipping location determined by Best Buy Automotive Equipment.


Limitation of Liability
Best Buy Auto Equipment shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Best Buy Auto Equipment has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical/Image Errors
In the event that a Best Buy Auto Equipment product is mistakenly listed at an incorrect price, Best Buy Auto Equipment reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Best Buy Auto Equipment reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Best Buy Auto Equipment shall issue a credit to your credit card account in the amount of the incorrect price.

Images are subject to change on our website. In the case that Best Buy Auto Equipment product image is mistakenly shown with the incorrect image supplied to us from the manufacture/supplier it is the customers responsibility to read the content on the product they are purchasing.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Best Buy Auto Equipment without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Best Buy Auto Equipment may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Best Buy Auto Equipment.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Best Buy Auto Equipment products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Best Buy Auto Equipment products) must be commenced within one (1) year after the claim or cause of action arises. Best Buy Auto Equipment's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Best Buy Auto Equipment may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Best Buy Auto Equipment or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Best Buy Auto Equipment does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Best Buy Auto Equipment is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Best Buy Auto Equipment reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Best Buy Auto Equipment in its sole discretion.

You agree to indemnify, defend, and hold harmless Best Buy Auto Equipment, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Best Buy Auto Equipment may link to sites operated by third parties. However, even if the third party is affiliated with Best Buy Auto Equipment, Best Buy Auto Equipment has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Best Buy Auto Equipment. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Best Buy Auto Equipment seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).